Transportation:
- Package are not shipped on Saturday, Sunday and Holidays.
- Transit times vary and depend on the carriers, we are not help responsible for delays caused by the carriers.
- Please allow 5~10 days for delivery. Most areas in the US are within 5 days.
- Handling times for shipments are 2 business days after payment is received. (Not including weekends)
- Hakka’s Global Shipping Program (International Shipping)
- Outside the United States, please click chat to contact us for a quote
- If an item arrives damaged, please contact us within 24 hours for instructions.
- Customer after-sales contact number：(800) 960-7618
Return：
- We do our best to ensure you are satisfied with every purchase. However, if any item does not meet your expectations, you may return it to us within 30 days of purchase for a refund or replacement.
- We offer a 30-day money back guarantee on all of our products. Please note that the warranty period for new units is one year and the warranty period for refurbished units is only three months.
- Customers may return any unsatisfied merchandise within 30 days of purchase. If you would like to return an item, we recommend that you first contact our customer service team at 510-838-5973 to request a return.
- Most of our products offer free shipping (individual products will have shipping charges based on size or weight)
CONTACT US
- If you don't see the product you want, chances are we will! Please click chat to contact us
- Hakka Brothers Corp. Customer Service, Monday through Friday: 8:30 a.m. to 5:30 p.m. PST. Welcome to our facility in Hayward, California.
- If you would like to purchase more items or have questions about an item, please contact our team and discounts and combined shipping will apply.
After-sales team contact information:
- After-sales contact number: 510-838-5973
- Company contact number: (800)960-7618
- Dealer contact email: Sales@hakkabros.com
- Product information contact email ①: sales@hakkabrotherscorp.com
- Product information contact email ②: a@hakkabros.com
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